Volume V

April 25, 2019

Alicia, Founder & CEO

CEO Message: YoY WOTC Growth

Year-over-Year growth for your Work Opportunity Tax Credit – that’s our focus at TRUST Consulting.

We’ll be adding money back to your company’s bottom line in 2019 with a strategy focusing on key parts of the new employee process as it relates to your WOTC number, with a deep dive into hiring, retention and a more efficient and seamless onboarding process.

You might ask – how are those three related to improving your WOTC number? All three are intricately related to your final WOTC number, factoring in to how high it can be.

With hiring, for example, TRUST wants to help you find potential hires that will increase your average WOTC certification number, with a special focus on veteran employment. The veteran tax credit can make a difference on your company’s bottom line. One veteran/location maxing out their hours and wages can add up to $9,600 per location. For a five-store operator – that’s close to $45,000 increase in a company’s total WOTC number. 

Another factor – retention, which is the biggest challenge for the restaurant industry and key to calculating your WOTC number. We want to identify why employees are leaving your company and if there are measures in place that can improve that break-even day when an employees’ training costs and realized by their contributions. The longer WOTC certified employees stay with your company, the higher your WOTC number will be.

And at it’s simplest, gathering the WOTC information has to be easy and efficient for your hiring team. We understand your hiring team is busy, and should be on the restaurant floor supporting your new hires and customers. Submitting WOTC information should be easy. 

In the upcoming month, with tax deadlines winding down for the majority of our clients, the TRUST team will be sending out a WOTC Analysis, which centers around improving that number for next yea; underutilized efficiencies in our process that contribute to an increase; and add-on services targeting improvement with the factors that determine the credit calculation.

We are looking forward to providing this “report card” of sorts over the next few weeks and excited about a dialog regarding if they fit within your organization.”


April 2019 TRUST Consulting Group Newsletter

3 Ways to Improve WOTC in 2020.

Taxes are done for most of us, with April 15th now in our rearview mirror.

Here at TRUST, we’ve turned our efforts towards adding more money to your bottom line with your 2020 tax filing, and your WOTC refund. 

Marketing Job Openings
Let us help you put your job openings in front of potential WOTC qualifiers, with a focus on veterans and those working in the restaurant industry. We also can help market those positions to other key groups and key shift times as well. 
Our word-of-mouth social media campaign helps reduce administrative overhead, simplify your application process, and increase the quantity and quality of potential applicants. 
Contact Nathan at nathan@trustconsultinggroup.comfor more information.
Helping your hiring team retain employees so they meet the 120-hour, 400-hour and max out their wages and their credits is a win-win for both of us, as your WOTC numbers increase and your training costs go down.
The Restaurant Industry reports 42 percent of front-of-the house employees leave within the first three month and managers within the first year. Turnover is inevitable in the restaurant industry but identifying patterns early on can improve those time-frames. 
Trust helps your team understand better what your new hires needs are at the 30-day mark with an electronic 30-day Review and define reasons why your employees leave with an electronic Exit Interview. 
As you know, turnover affects your bottom line. According to the Center for American Progress, it roughly cost 20% of an employee’s salary to replace that individual. Not only does your bottom line get affected but it affects camaraderie between employees, customers notice, and job seekers can get discouraged. Our reviews help you identify patterns and struggles your employees are having in order to correct and provide your employees with the best opportunities to succeed.

Please click the links below for more information.

30 Day Review          |          Exit Interview

Contact Josh at joshua@trustconsultinggroup.com for more information.
Making sure 100 percent of your WOTC applications are received is what Trust does best. We were one of the first consultants in the industry to compare new hire reports with applications received and then work with managers to make sure all forms were submitted.
Part of achieving 100% participation is making sure your process is an efficient as possible – and we take a big picture approach. We look at your entire process – from making sure your applications are integrated into the process so we can save your managers keystrokes to defining and implementing integrations throughout the process from payroll to custom databases.
Here at Trust, our efficiency starts with taking the time to understand your business needs and goals to create a seamless integration from the hiring process to your end of year tax credits and everything in between. We take that information to create a one-stop shop for your team – applications, onboarding, eVerify, background checks and retention tracking. 
Please click the link below for more information.
Contact Roel at Roel@trustconsultinggroup.com for more information.

Training Spotlight! 

Manage your own Users.

We have implemented an update to allow our Client Master users to manage your own users. This means you will be able to add new users, determine who gets email notifications and what location(s) your users have access to. Please click the link to download the How To Enter A New User pdf


TRUST is an approved WOTC provider for SNAG.

Snag has just recently announced that Trust Consulting Group is an approved and recommended WOTC partner. You can see the announcement here – Snagajob Tax Credit Vendors article

What Our Partner Say

“Trust Consulting Group has been instrumental in our hiring and onboarding processes. Their powerful online system is easy to use. We can hire, onboard, and verify information in one day, getting our new employees on the floor and helping our customers as quickly as possible.”

Franchise Owner, Colorado

“I will say that the improvements you have made to your web site in the last few months are great and have made it much easier for us to stay on top of our on boarding. ”

Franchise Office Staff,  Texas

“Have changed how we on board our employees for the better. They have the best customer service around. Love working with them and you will too.”

 Franchise Owner, Texas

“Every concern and/or question we have had has been answered in a timely manner by your fabulous staff. Thank you for following up and providing us with additional updates your organization offers.”

Franchise Office Staff, Texas

Legislative Update

There are two key issues in front of Congress in 2019 related to your WOTC credit.

  • Congress is currently considering making the WOTC program part of the permanent tax bill. Currently, it is approved with the tax extenders bill each time it expires, which is set to happen at the end of 2019. 
  • Retroactively, Congress is considering approving the Designed Community Resident credit and Native American Credit. A new bill has been introduced that would provide a 2 year extension of this credit which ended on Dec 31, 2017 for an additional two years, ending on Dec 31, 2019. This is only a proposal and has not been ratified and we will need to wait until it is passed. But this is good news that it is moving forward. You can read the proposal here.

What You May Have Missed?

  • Follow us on Facebook to see what were up to!
  • Check out up-to-date ‘The Restaurant Warrior’ for up to date news in the fast food service industry.
  • Want to know more about how our onBoarding process stands out from the rest? Check out our Insights page to learn more.

Uncompromising service is our foundational core value.
Find out how we define 

Uncompromising Service