Roel Hernandez
Partner Advocate

Q. What are you most proud of in TCG's work?

I am proud of our commitment to our partners in providing the best customer service possible.


Q. What are your best capabilities?

My best capability is my ability to take in our partner's inquiries and providing a resolution for them in a timely manner.


Q. What are some of your most outstanding client successes with TCG?

My most outstanding success with Trust Consulting Group has been the development and implementation of the E-Restaurant integration since it will save our partners both time and money.


Q. What do you like best about working with your clients?

I like resolving any issues our partners may have so that their days and workloads become easier to manage.


Q. What do you look for when bringing on new clients?

I look forward to providing them with the best customer service possible, so that they may have the best user experience when utilizing our services.


Q. What gets you out of bed in the morning?

The thought of making someone's day, by resolving any issue they may have.


Q. In 35 words or less, describe your day-to-day role as Partner Advocate.

I begin and end my days working on resolving partner issues and inquiries.